Set up your new Nuvioo account

When Nuvioo (or the partner you bought from) creates your business, you, the owner, get an email titled Welcome to followed by your business name. It takes about five minutes to set up your account from it.

The email comes in one of three kinds. Check which one you have:

Your email shows	Follow
Let’s get started! and Had an account? Login, with no username	Set up from your invitation
A Username and a Default Password	Sign in with the password you were given
“Your account already exists” and a Username	Sign in with your existing account

Set up from your invitation

1. Open the invitation

   In the email, click Let’s get started! If you already have a Nuvioo sign-in with the same email address, click Login under Had an account? instead, sign in, and go to step 3.

   The invitation works for a limited time (3 days by default). After that, ask the person who invited you to send a new one.

2. Create your sign-in

   Enter your First name, Last name and Email, choose a Password, type it again in Confirm password, and click Register.

   Use the same email address the invitation was sent to. A different address won’t be accepted.

   

3. Enter your business details

   Fill in your business and click Next.

   Field	Required	What to enter
   Name	Yes	Your business name, up to 50 characters.
   Number of employees	Yes	1-2, 3-49, 50-99 or 100+.
   Country	Yes	Your country, up to 10 characters, for example US.
   Zipcode	Yes	Your business’s zip code. It must be a valid zip code.
   Phone number	No	Your business phone, in the format (000)-000-0000.

   

4. Add a payment card, or skip

   Enter the Name on the card, the Card Number, the Expiration date (MM / YY) and the CVC, then click Submit. The card is saved for your Nuvioo subscription.

   To do it later, click Skip. You can add a card any time in Billing.

   

5. Start using Nuvioo

   Your dashboard opens. Next, see Find your way around, set your business branding, and add your team.

Note

Some invited people skip the business details step, for example staff joining a business that is already set up. They go straight to their dashboard.

If you stop halfway

You can come back later. Sign in at your Nuvioo address (in the email’s buttons) and Nuvioo takes you back to the step you left: business details, or the payment card. If you haven’t finished, Nuvioo also sends a reminder email with a Login button.

Sign in with the password you were given

Some accounts are created for you, with a temporary password.

1. In the email, click Let’s get started! or Login. Your business’s sign-in page opens.
2. Enter the Username and Default Password from the email, and click Login. See Sign in.
3. Nuvioo asks you to choose your own password: enter a New Password, type it again in Confirm password, and click Submit.
4. Your dashboard opens.

Sign in with your existing account

If you already have a Nuvioo sign-in with this email address, for example from another business, the email says “Your account already exists”. Click Let’s get started! or Login, and sign in with your existing password. Forgot it? See Reset a forgotten password.

Warning

Keep the welcome email private: it can contain your username and a password. Change the password as soon as you sign in.

If something goes wrong

Message	What it means	What to do
Invitation code is invalid or expired	The invitation has expired or its code isn’t valid.	Ask for a new invitation, and use the newest email.
Your account email is not match with invited email	You registered or signed in with a different email address from the one invited.	Sign in again with the invited email address.
Your request mismatch with partner	The link was opened at a different Nuvioo address from the one in the email.	Use the button in the email, without changing the address.
Your account not exist or taken	The invitation no longer matches an account.	Contact the person who invited you.
Email already exists. (on Register)	You already have a Nuvioo sign-in with this email.	Use Had an account? Login in the email, or reset your password from the sign-in page.

After an invitation error, Nuvioo signs you out after a couple of seconds so you can try again with the right account. Still stuck? Contact Nuvioo support, or reset your password from Sign in and reset your password.