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Nuvioo Help Center

Get help from Nuvioo Support

Use Nuvioo Support to report a problem or ask a question. Each request is an issue you can follow and reply to.

In the sidebar, under Management, click Nuvioo Support. The list shows your Open issues; choose Closed to see finished ones.

Nuvioo Support issue list with the status filter and Create Issue button

Open an issue

Section titled “Open an issue”

  1. Start a new issue

    Click Create Issue.

  2. Describe the problem

    • Subject: a short summary.
    • Message: what happened, what you expected, and what you already tried.
    • Priority: Low, Normal, High or Critical.
    Create Issue form with Subject, Message and Priority

  3. Send it

    Click Create. The Nuvioo team is notified.

Reply and close an issue

Section titled “Reply and close an issue”

Click an issue to open the conversation. Type in Message and press Enter to send; press Shift + Enter for a new line. You can attach images (PNG or JPG) and documents (Word, Excel, PDF or PowerPoint) up to 5 MB.

When the problem is solved, click Mark it complete. The issue moves to Closed.